Returns & Exchanges

At Kuradashi, we strive to reduce food waste while ensuring your satisfaction; however, due to the perishable nature of our products, we only accept returns for items that arrive damaged or incorrect. Please review your order upon arrival and contact our support team within 48 hours to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the damaged packaging, the product labels, and the specific defect as soon as you receive your delivery.

• 2.
  Contact Support

  Email our customer service team with your order number and the attached photos to request a return authorization for the affected food items.

• 3.
  Wait for Verification

  Our quality assurance team will review your claim within 2 business days to verify the damage and confirm eligibility for a refund or replacement.

• 4.
  Receive Resolution

  Once approved, we will process a full refund to your original payment method or ship out a replacement product at no additional cost to you.