Frequently Asked Questions
Everything you need to know about shopping with Kuradashi.
What is Kuradashi's mission regarding food waste?
Kuradashi partners with food manufacturers to sell high-quality products that are nearing their best-by dates or have packaging imperfections, preventing unnecessary food waste while offering great value.
How long does shipping take for food items?
Most orders are processed within 1-3 business days. Depending on your location, shipping typically takes 3-7 business days. You will receive a tracking number once your package is dispatched.
Can I return food products if I change my mind?
Due to safety and hygiene regulations, we cannot accept returns on food items. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a replacement or refund.
Are the products safe to eat if they are near their expiration date?
Yes. We strictly follow safety guidelines and only sell products that are within their 'Best Before' dates. These dates refer to quality rather than safety, ensuring you receive delicious products at a fraction of the cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.
Do you offer refrigerated or frozen shipping?
Yes, for items requiring temperature control, we use specialized cold-chain logistics to ensure your food arrives fresh and at the correct temperature.